Remember, conflict is a part of all relationships. You need to develop the ability to observe your tone and body language to identify inconsistencies between the words you are using and … Here are 10 things to avoid if you want to be successful in discussing differences in opinion and resolving conflict. Lead 7 Steps to Resolve and Prevent Workplace Conflicts Conflict resolution in the workplace is about effective, respectful communication and support from leadership. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. In other words, asserting your opinion can seem scary or unnerving. I-statements promote a willingness to find a solution and seek constructive change without conflict. The key is not to fear or try to avoid conflict but to learn how to resolve it in a healthy way. It is a deep-rooted problem between two or more people that dictates their attitude toward one another. To become a master of conflict resolution, you need to learn more than a basket of tips, techniques, strategies, and phrases. This further harms the possibility of resolving the argument – and worsens our mood and attitude towards each other. Lastly, in conflict resolution, we tend to get defensive about our wrongdoing and go on the offensive. Consequently the conversation rambled from topic to topic without any kind of resolution. Whether you are trying to resolve a conflict you have with another, or trying to help two colleagues, there are many similarities in the resolution process. Not once did either gentleman identify what was important to them. Don’t focus on what you want. Conflict is more than a disagreement. - Loren Margolis , Training & Leadership Success LLC 11. 1.
2020 words to avoid when resolving a conflict